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with the 2023 Motorola Razr hitting an all-time low of $349.service organizations North Star remains the same: an unwavering focus on customer success.

Labor dynamics put focus on the agent experienceTREND 8 - Retaining talented service professionals is super difficult.A closer look into the State of Service Report 2022 uncovers 10 very powerful trends that will shape the future success of service organizations.

  Field service -- support capabilities brought straight to the customers doorstep -- is the object of significant investment across industries.High customer expectations means that service organizations must empower their employees with a wide range of both hard and soft skills.